VELOR · White Glove Support
Contact
A direct line to our team. Whether you have a question about an order, a research inquiry, or a specialty sourcing request, we answer with care.
How to reach us
Business Email
Business Hours
Monday — Friday
9:00 AM — 5:00 PM EST
Expected Response Time
We typically respond within 24 business hours.
Most inquiries are answered the same day.
Prefer a quick answer?
Our FAQ covers shipping, returns, research policies, and common account questions.
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White Glove Support
Messages reach a real person — not a queue or a ticket number. Every reply is by name.
VELOR Concierge
Need a specialty research product?
Our Research Concierge can often source additional research compounds and laboratory supplies through our trusted supplier network. Submit a request and we'll review availability, pricing, and lead time.
Research, Refined.