This Privacy Policy describes how VELOR ("VELOR," "we," "us," or "our") collects, uses, and discloses information when you visit velor.health, place an order, or otherwise interact with our laboratory research supply business.
1. Who We Are
VELOR supplies reference compounds and consumables to researchers, laboratories, and qualified professionals. All products are sold strictly for laboratory research use only and are not intended for human or veterinary consumption.
2. Information We Collect
- Account & contact information: name, email, phone, shipping address, and account credentials.
- Order information: items purchased, payment method selected, payment reference numbers, and order history.
- Compliance information: age confirmation, research-use acknowledgments, and any documentation you provide to verify eligibility.
- Technical information: IP address, device, browser, referrer, and usage analytics collected through cookies and similar technologies.
- Communications: messages you send to support, newsletter subscriptions, and survey responses.
3. How We Use Information
- Process and ship orders, verify payments, and provide customer support.
- Confirm age, jurisdictional eligibility, and research-use acknowledgments.
- Operate, secure, and improve our website and catalog.
- Send transactional messages (order confirmations, shipping notices, account alerts).
- Send research and product updates where you have opted in.
- Comply with legal obligations, including recordkeeping for research supply transactions.
4. Sharing of Information
We do not sell personal information. We share information only with:
- Service providers that operate hosting, analytics, email delivery, payment intake, and fulfillment on our behalf.
- Shipping carriers necessary to deliver your order.
- Authorities when required by law, subpoena, or to protect our rights and the safety of others.
5. Cookies
We use cookies and similar technologies for authentication, cart functionality, fraud prevention, and analytics. You can control cookies through your browser settings; disabling certain cookies may impair checkout functionality.
6. Data Retention
We retain order, payment, and compliance records for the period required to satisfy tax, accounting, and recordkeeping obligations applicable to research supply transactions, and for the period necessary to resolve disputes and enforce agreements.
7. Security
We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
8. Your Choices
- You may access, update, or request deletion of your account information by contacting us.
- You may unsubscribe from marketing emails using the link in any such email.
- Certain records must be retained to satisfy legal and compliance obligations even after deletion requests.
9. Children
VELOR products are restricted to purchasers 21 years of age or older. The site is not directed to children, and we do not knowingly collect information from anyone under 21.
10. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be communicated through the site or by email where appropriate.
11. Contact
Questions about this Policy may be directed to support@velor.health.